Returns & Exchanges

Returned orders

If an order is returned because delivery could not be completed for reasons not attributable to the transport service, reimbursement may exclude shipping and return costs.

If the transport service accepts responsibility for the failed delivery, we will offer a replacement order or another appropriate solution where stock is available.

Order cancellation

Orders can be cancelled before dispatch when the request is received within 24 hours or before processing has started. Cancellation is not guaranteed after the order has entered fulfilment.

Returns

Customers may request a return within 14 days of delivery. Products must be unused, complete, sealed where applicable, and returned in their original packaging.

Returns must be sent to: Λυσικράτους 63Α, Καλλιθέα 17674. The customer should include the order number and contact customer support before shipping the parcel.

Start a return request

Exchanges

For exchanges, the customer returns the item according to the return process and places a new order for the preferred product, size, or colour unless customer support confirms another process.

Reimbursement methods

Approved reimbursements are processed through the original payment method where possible, within 14 days after the returned parcel is accepted.

Products returned damaged, incomplete, used, or without required packaging may be refused or reimbursed partially according to applicable law.